Imperial Building Services LTD was established in London to provide you with vetted, carefully selected builders, decorators and skilled tradesmen. As an associated network of builders, Imperial ensures that you recieve estimates and project management from experienced individuals who have a long history of experience as well as happy clients.
Imperial Building Services LTD provides a friendly and professional building service and will fully manage the whole project from the start to finish. Imperial will work with you, ensuring that you are included every step of the way. All projects start with a meeting between the customer and Imperial Building Services LTD to decide what the customer requires. Imperial believes that communication is the key to a successful building project.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which?Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on: 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/